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Ekim, 2017 tarihine ait yayınlar gösteriliyor

Zombie Thinking and Vampire Actions Suck the Life Out of Health Access

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For decades the designers have ignored the consequences of their designs as hundreds of small hospitals, small practices, and practices where needed have fallen prey to revenue too low, costs of delivery accelerating as complexity overwhelms health access. More counties are added and millions more a year are added to those with low or no access - by design. Triple Threat translates to little or no treatment for most Americans. Vampires suck the life blood of health access while zombies design costly and cumbersome innovations. Image from sfreporter.com Fight Zombie Thinking - Stop the Insanity The evidence basis is quite clear. Clinical interventions and especially digital clinical interventions are costly and can only address process - not outcomes (Annals of IM Comprehensive Review, more) Less Datapalooza and more Team Member Support - Team Members cannot celebrate their contributions because digitizers are celebrating. Health Access Care Still Fails Despite 153 Tr...

Fighting for Small Health Means Fighting Washington and Those Who Misuse the Media

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More articles indicate more closures of small hospitals. These articles have been appearing for over 30 years. Washington designers have implement a lethal combination of cost cutting to shrink revenue plus ever higher cost of delivery as shaped by regulation. The margins are low to negative and hope for the future of many hospitals is vanishing. All it takes is lost hope to die. Small practices face much the same decline by design as seen in small hospitals - and for the same reasons. It is hard to tell who to blame – Republicans, Democrats, the media that profits from controversy, or the designers that are so out of touch with basic health care needs for most Americans. The one thing that unifies all who are against small health care is the lack of awareness regarding the situations facing more and more Americans - soon to be half of Americans behind by design. It was quite interesting to see the HRSA impression regarding these closures. In many ways, HRSA was blaming the patients a...

Need for transforming voice of customer into action in hospitals

By - Akshata P. Nadkarni, Student of PGDM-Healthcare Management at Goa Institute of Management In today’s world, where the technology is being updated every single day, the need to inculcate the same in hospitals to improve the quality of care is also increasing. The corporate hospitals now aim at providing better services than what their competitors provide. Indian population is slowly moving from prevalence of communicable diseases to non-communicable or rather one can put it as lifestyle diseases. These patient bases mostly belong to upper and middle socio economic background and now as people are much aware and educated, they choose which hospital to go to. Therefore, understanding the patient and listening to their need that can be put into action is of utmost importance for hospitals to gain customer satisfaction. Check - Sample Patient Satisfaction Feedback Form What is VoC? And is it really required? Voice of Customer (VoC) is term used to study in depth about customers’ needs ...

Making of a loyal customer

By - Nupur Kajarekar, Student of PGDM-Healthcare Management at Goa Institute of Management Nowadays customers make healthcare decisions based on Easy access, Quality of service offered and Cost effectiveness, as there is a wide range of options and choices available to the customers in the healthcare industry. Thus, health care providers have to provide their services with high standard of care in order to retain their customers in this growing and competitive industry which was once ignored with the notion that patients do not have choices to make when it comes to hospitalization and treatment. With growing demand and fast change in technology, even the expectations of customers have gone up wherein they demand services like online booking of appointments, self-access to medical details, health education and tips, reminders for follow-ups etc. whereas some customers still rely upon the prevalent assisted service. So here the role of health care providers is to balance between the need...

How to create a winning hospital marketing strategy?

By - Bipin Srivastava, Student of PGDM-Healthcare Management at Goa Institute of Management With the ever-increasing corporatization of healthcare services, it has now become imperative on the part of hospitals to strategically market themselves, in order to survive the competition and emerge profitable. True, hospitals cannot and should not market themselves as any other business would do, but that most certainly does not mean that hospitals should not market themselves at all. Indeed, in this day and age, no hospital can afford not to advertise its services, unless of course, it is a government hospital.   Here, I list down several ways that could be used to market your hospital.  Develop a brand or identity for your hospital  Perhaps the best favour you can do to your hospital business is to create and nurture a brand of it. Brand helps customers retain the distinctiveness of the hospital in their minds. It spells out what your organization represents and what it stan...

Less Datapalooza and More Team Member Support

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Datapalooza is a celebration of advances in digitalization over the past decade. It is a chance to promote ideas, concepts, career opportunities, and merchandise. A call for papers could reward the right author with a publication - and even more attention. An academic approach to Datapalooza would critically consider whether the electronics movement has delivered or diverted with regard to the promises of improved health outcomes. There is good evidence that it has increased costs and has adversely impacted access to care where 40% and increasing proportions of Americans most lack access.  Year after year since 2005 and before, there have been the same promises - lower health care costs, better outcomes, better patient satisfaction, and better team member satisfaction. Year after year it is apparent that there are more costs and complications from digitalization. Health care spending has more than doubled and entirely in areas that have not improved outcomes - subspecia...